All our orders are sent to fulfilment immediately after the order has been placed. Therefore, if you wish to cancel after the order has been generated, then we may require you to return the order within 30 calendar days of the order being placed. We will refund you the cost of the returned item once we have received it.
If you are on the six-month subscription monthly payment plan, you can cancel at any time after the first month. As fulfilment is triggered monthly, you will need to cancel a couple of days before your next order is due. Otherwise, it may be sent to you after cancellation, and we would then need to follow the return procedure above before a refund can be applied. To cancel your subscription, please contact us here.
Alternatively, we offer the option to pause your subscription. This is helpful if you wish to take a break but may want to restart your subscription at a later date. If the subscription is paused, no payments will be taken and no orders sent until you choose to reinstate the subscription. To pause your subscription, please contact us here.